Refund & Cancellation
Order changes and refund process
Refund & Cancellation Policy
Effective date: September 16, 2026
This policy explains how cancellations, replacements, and refunds are handled for orders placed through our website, Android app, or payment gateway.
Timely cancellation review
Replacement where applicable
Refund to original method
Support for disputes
Order cancellation
- Cancellation requests should be submitted as soon as possible after placing the order.
- If the order has already been packed, dispatched, or processed by the payment gateway, cancellation may not be possible.
- Custom, perishable, or special-handling items may not be eligible for cancellation after confirmation.
Refund eligibility
- Refunds may be approved for duplicate charges, failed deliveries, damaged products, or verified service errors.
- Refund requests must include the order number, payment reference, and supporting details.
- We may request photos or other proof before approving a claim.
Refund timeline
Once approved, refunds are issued to the original payment method whenever possible. Processing time depends on the payment gateway and the bank or wallet provider, and it may take several business days to appear in your account.
Non-refundable situations
- Completed services or orders delivered as expected.
- Problems caused by incorrect address, contact, or payment details supplied by the customer.
- Claims that are not reported within a reasonable review window.
Need help?
If you believe you are eligible for a refund or cancellation, contact us with your order details so we can review the request quickly.