RED OWL

Policy for payment and app users

Privacy Policy

Effective date: September 16, 2026

Red Owl respects your privacy and is committed to protecting personal information shared through our website, payment gateway, and Android mobile app. This policy explains what we collect, why we collect it, and how we use it.

Personal and contact details

Secure payment handling

App usage and device data

Limited data sharing

Information we collect

Contact details such as name, phone number, email address, and delivery address.
Order details, invoices, payment status, and customer support conversations.
Android app data such as app version, device model, and user request information.
Technical data like IP address, browser type, and cookies used to improve the experience.

How we use your information

To process orders, payments, and refunds.
To deliver products, respond to support requests, and manage accounts.
To improve the website, app, and customer service workflows.
To comply with legal, accounting, and payment gateway requirements.

Payment information

Card and wallet payments are processed through trusted payment gateway providers. We do not store full card numbers or CVV values on our servers. Payment data is handled according to the gateway provider's security and compliance standards.

Data sharing and retention

We share information only with service providers that help us operate the business, such as payment processors, delivery partners, hosting providers, and support tools. We keep personal data only as long as needed for order fulfilment, support, legal compliance, and dispute handling.

Your choices

You may request access, correction, or deletion of your personal data by using the data deletion request page or by contacting us directly. We may ask for verification before completing the request.